Third Party Financial Institutions and Affiliates
When you purchase Products available on our Website, you must submit payment information directly to our Affiliates, including your credit card or debit card number, as well as your zip code. Such information may be recorded and filed by our Affiliates to fulfill your orders. In addition, when you return previously purchased Products or request a refund or exchange, you may be asked to give your name, address, and other Personal Information. The Affiliates collects this Personal Information to prevent fraud and identity theft. If a customer contacts any employee or affiliated person, a record of that correspondence may be kept.
Passive Collection of Personal Information
Security of Personal Information
We maintain administrative, technical and physical safeguards to protect against unauthorized access, use, modification and disclosure of Personal Information in our custody and control. We are committed to employing reasonable technology in order to protect the security of our Website and our offline files. However, even with the best technology, no site is 100% secure. We will take reasonable measures which we believe are appropriate to protect your Personal Information from loss, misuse, alteration or destruction, and, where possible, will ask that any third parties to whom we may transfer such Personal Information take comparable steps to protect that security.
INFORMATION COLLECTED ON OUR WEBSITE OR THROUGH YOUR SUBSCRIPTION TO OUR PROGRAM OR THROUGH YOUR PURCHASE OF OUR PRODUCTS
We may request Personal Information from you when you become a customer on our Website, subscribe to our Program or purchase our Products. In all of these cases, we will collect Personal Information from you only if you voluntarily submit such Personal Information to us. You do not have to provide us with any Personal Information to visit our Website.
When you become a customer of our Website, subscribe to our Program or purchase one of our Products, we also may collect information that by itself cannot be used to identify or contact you, such as your dog’s breed, name and age. Non-Personal Information may also include user IP addresses, browser types, domain names, and other anonymous statistical data involving the use of our Website. Non-Personal Information is used to help us understand who uses our Website and to improve and market our Website in general and our Program and Products in particular.
Information from Other Sources
We may also supplement the information we collect with information from other sources to assist us in evaluating and improving our Website, our Program and our Products, to determine your preferences so that we can tailor our Website, our Program and our Products to your needs.
Usage and Disclosure of Personal Information
Public Forums and the Public Profile Feature
Third Party Actions
We do not control and are not liable for the actions of our third party marketers or advertisers. We pride ourselves in working with quality companies, but have no control over the actions of those third parties. While we are not liable for any of the actions of those third parties, you should feel free to give us feedback from time to time on your experiences with any third parties to whom we work with so that we may enhance our offerings.
Other Uses of Personal Information
We also use Personal Information, including information provided to us from our service providers, to continually assess and improve the Products we offer. To serve you better, we may combine the Personal Information that you give us with publicly available information and information we receive from or cross-reference with our marketing partners and others. We use that combined information to enhance and personalize your experience with us, to communicate with you about our Products that may be of interest to you, and for other promotional purposes.
Promotional Information and Marketing Materials
We would like to inform you of Products, sales and special offers that might benefit you. You will have the opportunity to sign up for e-mails about our Products, sales and special offers. If you would like to stop receiving such promotional information from us please click the link at the bottom of the email correspondence, which allows you to opt out of receiving further correspondence.
Disclosures of Personal Information in Legal Proceedings
If we, our service providers or our Affiliate(s) are requested by law enforcement officials or judicial authorities to provide Personal Information, we or the applicable third party provider, may, without your consent, provide such Personal Information. In matters involving claims of personal or public safety, we, or the applicable third party provider, may provide your Personal Information to appropriate authorities without your consent or court process. We, or the applicable third party provider, also will provide your Personal Information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or in litigation involving us, the applicable third party provider, or otherwise as required by law. We may also disclose Personal Information to assist in debt collection where you owe a debt to us.
Access to Personal Information by Companies that Work with or on Behalf of Us
Some of our operations, such as our electronic commerce, may be managed by service providers who are unaffiliated companies. These companies may share Personal Information with their affiliates and with service providers whom they engage to perform services related to our Website or the operation of our business. Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, marketing and promotional material distribution, website evaluation, data analysis and, where applicable, data cleansing. These companies may have access to your Personal Information on a confidential basis only to the extent necessary to perform their functions. In no event will we authorize these companies to use your Personal Information for any reason other than for us to be able to provide you with those specific services.Privacy Preferences / Opt Out: Our Website offers you the ability to opt out of receiving further email updates on fitness, nutrition, and exercise by clicking on a link on the email where you can change your preferences to receive or not receive marketing, newsletter, and informational materials. You may update these preferences at any time. You may also change your marketing preferences or remove yourself from our mailing list by clicking on an “unsubscribe” hyperlink contained at the bottom of the promotional emails we send to you.
Third Party Links
Your Warranties and Representations
4283 Express Lane
Sarasota, FL 34238